The Truth About Buying Progressive Readers Online: How to Avoid Being Scammed

Let me be frank. I was searching for the **best progressive readers** because my close-up vision had deteriorated significantly. I initially chose a major online glasses retailer that offered what seemed like an incredible deal.

The experience left me thoroughly disappointed. It was an absolute disaster. I want to highlight the stark contrast between companies that simply take your money and those that actually deliver what they promise.

The Negative Experience: Where Things Went Wrong

My first attempt with an online retailer was nothing short of a nightmare. While they present themselves as a legitimate company, they're essentially an automated operation with no genuine customer care. They engage in deceptive practices by charging for services they never provide.

Failure #1: The Shipping Deception

I needed my glasses quickly. Their website clearly stated my order qualified for next-day delivery, so I paid the additional $19.95 fee for expedited service. I anticipated being able to see clearly again the following day.

Hours after placing my order, I received an email notification that my order was being processed and would take three business days. This directly contradicted the next-day delivery promise.

The actual shipping timeline was disappointing:

• Order placed: Tuesday
• Shipping label created: Thursday
• Package received by UPS: Friday
• Final delivery: Monday

Despite paying for one-day delivery, I waited six days. The company misrepresented their service and kept my $19.95 fee. Since my lenses were non-prescription ("Plano"), there was no legitimate reason for production delays—just poor service.

Verdict: When companies charge extra for expedited shipping but fail to deliver, request an immediate refund. Never take their timelines at face value.

Failure #2: The Customer Service Runaround

When I attempted to get my delivery fee refunded, the real problems began. There was no access to actual customer service representatives.

• Toll-free customer service line: Fully automated with no human option
• Live chat feature: Automated bot providing irrelevant responses
• Six separate emails to customer service: Complete silence

I discovered a workaround by calling back and selecting the "place new order" option. This connected me to a live agent. After explaining my situation and being placed on hold, the representative informed me they would "submit my request to the billing department" but couldn't guarantee a refund. The agent then abruptly ended the call.

Verdict: Companies that rely exclusively on automated systems are designed to discourage refund requests. Steer clear of such businesses.

Failure #3: Incorrect Prescription

Even if the glasses had arrived promptly, they would have been unusable. Another customer reported vision issues with their glasses, and an eye doctor discovered the problem: incorrect Pupil Distance (PD) measurements.

The website never requested PD information, instead assuming a standard adult measurement. This generic approach fails many customers, particularly children. The resulting glasses were ineffective.

To correct the error, the customer had to return the defective glasses first, then wait for replacement processing. This left them without functional glasses for weeks during the exchange process.

Verdict: Proper eyeglass fitting requires precise measurements. Websites that don't prioritize accurate PD information are guessing with your vision—an unacceptable risk.

The Turning Point: Finding a Genuine Solution

After this disappointing experience, I nearly abandoned online glasses shopping entirely. I felt frustrated and assumed all online retailers operated similarly. However, I still needed the **best progressive readers** and wanted to avoid expensive optometrist markups.

I recognized the need for a company that prioritized genuine customer service over automated systems. I began searching for smaller businesses with actual human support.

The Mozaer Experience: A Complete Contrast

When my Mozaer glasses arrived, the difference was immediately apparent. It wasn't just about the frames—the entire customer experience felt different. They treated me as an individual customer rather than just another order number.

1. Human-Centered Approach

Before ordering, I had a question about anti-glare coating. Their chat connected me directly with a real person—not a bot. After answering my initial question, they offered assistance in selecting the right style and helped me navigate their men's frames collection.

Knowing I could reach actual problem-solving representatives by phone eliminated the frustration of endless email exchanges.

2. Precision Focus

Mozaer emphasizes accurate PD measurements. Rather than making assumptions, they provide clear guidance for measuring your PD or ensuring correct submission. This attention to detail prevents future vision problems and ensures your glasses work perfectly from the start.

3. Transparent Policies

When Mozaer promises next-day shipping, they mean the product is ready for immediate dispatch. They don't charge premium fees for standard service timelines. Their exchange process is designed to minimize the time customers spend without functional glasses.

This is what purchasing the **best progressive readers** should truly feel like.

Direct Comparison: The Clear Differences

This side-by-side analysis clearly demonstrates why I stopped using large, automated glasses retailers.

Feature	Previous Retailer (Disappointing)	Mozaer (Reliable)
Expedited Shipping	Charged $19.95 for next-day delivery but took 6 days	Provides honest shipping estimates without misleading promises
Customer Support	Automated systems only; agents unavailable; emails ignored	Direct access to human representatives via chat and phone
Prescription Accuracy	Assumes standard PD measurements; frequent vision issues	Ensures precise PD submission for optimal vision correction
Exchange Process	Requires returning defective glasses first; weeks without glasses	Works to minimize customer inconvenience during exchanges

Final Assessment: Your time has value. Dealing with refund requests and automated systems wastes precious time. Choose companies that respect both your vision and your schedule.

Sharing My Discovery

Initially, I considered keeping Mozaer as my personal secret for affordable, quality glasses. I had invested too much time dealing with unsatisfactory experiences elsewhere.

However, seeing numerous complaints about poor service from major retailers motivated me to share my experience. No one should pay premium prices for inadequate service and dishonesty.

If you're tired of inferior lenses, delayed shipping, or unresponsive customer service, it's time to make a change. Stop tolerating automated systems that don't serve your needs.

Examine material quality carefully. Verify size and width specifications. Review customer photographs. Then make your purchase. Mozaer makes the process this straightforward.

Next Steps: For truly reliable progressive readers, choose a company that provides actual human support. Don't settle for substandard service anymore.